English Letter Business 2

     Novrianto Ramadhan
     English Letter Business 2

     A.   Inquiry Letter
Inquiry Letter introduces the organization and allows the donor to contribute before committing to a proposal.

letter of inquiry follows a very standard format. The first paragraph introduces the organization and proceeds to define the organization's mission statement. After that, the letter describes how the organization plans to use the funds it raises and its methodology for using the funds. The letter closes after summarizing the points it has made. Generally, the potential donor, agency or foundation granting the funds has strict requirements, such as page length and format, for letters of inquiry.

·         An example of inquiry letter & Layout of Business English Letter
Exodus House Hotel
Farnham Green, Warnside, Upminster, UB23.
Tel: 091 8976. Fax: 091 9008. E-mail: manhot@xx.itl www.man.itx
15 November 2014
The Sales Manager,
Melody Modes Ltd.,
Carrham, Upminster UE12.
Your Ref: KPS/C3, Our Ref: Con/13/1
Dear Sir,
Thank you for your letter of 12 January regarding our conference facilities for your sales convention in July this year.
I have pleasure in enclosing our current conference brochure and tariff. You will note that we offer a variety of venues inside the hotel itself, for groups of between 20 and 150 people, with a choice of catering facilities and with or without accommodation. This year we are also able to arrange functions in marquees in the hotel grounds, with a more limited range of catering, but again with or without hotel accommodation.
We have two lecture rooms, with audiovisual equipment – overhead projectors and video and DVD facilities – which might be of interest to you. There are also product display facilities within the hotel.
If you require all or some of your delegates to be accommodated in the hotel, I recommend early booking, as July is one of our peak months. We offer 4-star accommodation, every room with en suite facilities, minibar, television, personal safe, trouser press. We have two restaurants, four bars, a fully equipped gymnasium, and an indoor/outdoor swimming pool.
I look forward to hearing from you further, and I shall be happy to supply any additional information you might require; you will be very welcome to visit the hotel to see for yourself the facilities we offer.
Yours faithfully,
Hector Manning
General Manager(8)

      B.     Complaint Letter
complaint letter, is normally written to deal with a problem situation when other attempts (i.e. phone contacts, e-mails, etc.) have failed to rectify the situation. The complaint letter formalizes a problem situation by putting it into writing and is usually the last resort to try to get a situation resolved.

20 South Tambun 2B Street

Customer Service Manager
Coca Cola. Co., Ltd

November 15th, 2014

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on November 10th, 2014. I was visited by a representative of Lite-On Technology. Co., Ltd, Mr. Hiroshi, at my home on that day.

Mr. Hiroshi was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Hiroshi then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Hiroshi to show up. My impression of Lite-On Technology. Co., Ltd has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Hiroshi's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.

I trust this is not the way Lite-On Technology. Co., Ltd wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

Novrianto Ramadhan, Amd

     C.   Application Letter
Application Letter is a letter written for a variety of purposes in our day to day activities which can be domestic or professional. It is a liability conferred upon the sender by an authority. In such a liability the sender is expected to explain, inform/pre-inform the authoritative receiver about particular ongoing/upcoming activities, events, process or procedures. It is also a written request when written for assistance, admission, employment, favour, information, permission, service etc. A letter of application is also an accompanying document as and when required. When it does so it is known as Cover Letter. An application letter is largely a formal type of letter as it follows a predefined format which is applicable to most type of application letters.

John Donaldson
8 Sue Circle
Smithtown, CA 08067
George Gilhooley
XYZ Company
87 Delaware Road
Hatfield, CA 08065
Dear Mr. Gilhooley,
I am writing to apply for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my resume and three references.
The opportunity presented in this listing is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include:
·         I have successfully designed, developed, and supported live use applications
·         I strive for continued excellence
·         I provide exceptional contributions to customer service for all customers
With a BS degree in Computer Programming, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.
Please see my resume for additional information on my experience.
I can be reached anytime via email at john.donaldson@emailexample.com or my cell phone, 909-555-5555.
Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Signature (for hard copy letter)
John Donaldson

     D.   Order letter
An order letter is usually written when a company purchases or buys  or orders goods or services from another party. An order letter can also be written by an individual who would like to buy or purchase goods or services. Here is an Order Letter you  might need  when  you order goods and materials.  Do not forget to clearly state the exact name of the merchandise, the price, and the amount of payment being sent.

An example of order letter
Mancini Kitchen Equipment
Troy D. Mancini
4220 Straford Park
Harold, KY 41635
Dear Mr. Mancini,
We would like to purchase twenty two (22) individual stand mixers (Model #43423), all in the color red.
We would like you to charge this purchase to the preexisting account that we have with you, business account #543234.
We hope to receive this order no later than Friday, November 11th, 2009. Attached to this letter please find our preferred shipping method and receiving address.
Please confirm that you received this order by calling us at 232-231-4563 anytime during business hours, Monday to Friday.
Thank you for your cooperation

Keller Kitchen Co.

     E.   Memo Letter
A short message or record used for internal communication in a business.
Once the primary form of internal written communication, memorandums (or memos) have declined in use since the introduction of email and other forms of electronic messaging.
An example of memo letter
Jakarta, Novrember 15, 2014
BCP Komputer
3th Floor, Bekasi Cyber Park
Blok M4, Bekasi
Dear Mr. Bambang Pamungkas
I am interested in the items contained in the Computer Magazines March 30 issue of the computer magazine 2014. I want to order :
·         1 pcs external hard drive with a capacity of 2 terabytes
·         1 internal hard drive with a capacity of 1 terabytes
·         2 pcs external hard drive with a capacity 500 gigabytes
please be sent to the address of Jl. Mampang Prapatan IV 34 A, Tegal Parang, South Jakarta.
for the payment I will immediately transfer into your account ..
Yours sincerely,

Rudi Widodo



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